If you are seeking ways to improve your vendor quality control without having to dive headlong into a new way of doing business, take heart. There is an option that relies on the basics of upholding merchandise quality. The following are ten proven strategies for improving your vendor quality control program. These techniques also can be used to design such a program if you do not have one in place today.
1. Get accurate item specifications.
Both the catalog retailer and the vendor should have something in writing that accurately depicts each product’s specifications, including important factors such as representing colors as accurately as possible and using the correct sizes and measurements. The catalog retailer should specify these standards.
2. Write a vendor compliance manual.
Vendor compliance means that product arrives from a vendor as it should—in proper condition and delivered in the agreed-upon manner. In addition to product quality, compliance standards that vendors must meet include packaging and shipping requirements, advanced shipping notices, master case and inner case, case labeling, product packaging and polybag specifications, accounting and paperwork requirements, logistics requirements and routing guides, scheduling and statistical sampling requirements, to name just a few.
3. Establish good vendor relationships.
This sounds like a no-brainer — it’s not. You’re probably dealing with hundreds of vendors, and it is important to establish clear, two-way communication with each of them. Mutual site visits can be an effective tool to promote understanding. For example, to facilitate good working relations with vendors, a large multichannel retailer held an open house recently at which it spent half a day showing all the company’s vendors through the different parts of the warehouse and demonstrating how product was handled from receiving through shipping. If you deal with a large number of vendors, it makes sense to concentrate on those who supply the majority of your products.
4. Set up correction and remedy procedures.
You should clearly define the process and time for vendors to undertake any necessary corrections if your product or quality specifications are not met. Both parties should agree in advance on the steps to correct any continuing problems, as well as penalties if the issues are not resolved within a specific period of time.
5. Invest in infrastructure and gain management support.
To implement and conduct a vendor quality control program successfully, you’ll need some dedicated infrastructure: computer systems, inspection equipment, fixtures, space, staffing, and travel expenses must be allocated to the program. In addition, keep in mind that it is impossible to implement a successful program of any kind without complete buy-in and support from top management. This is required not only to obtain finances to purchase the necessary infrastructure but also for the program to benefit from an ongoing commitment to its objectives. Vendor compliance cannot be enforced on a token basis.
1 komentar:
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BY: Nikita Ashardika Putri (115060707111071)
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